Shipping policy

Shipping Policy

PIXLUMVUE is operated by PIXLUMVUE LIMITED, a Hong Kong company. Orders placed through pixlumvue.com are shipped from fulfillment centers within the United States.

1. Shipping Destinations

We currently ship within the United States, including all 50 states. We do not currently offer international shipping.

Delivery to Alaska, Hawaii, and remote locations may take longer than our standard estimate.

For APO/FPO addresses and U.S. territories, please contact cs@pixlumvue.com before ordering so we can confirm whether delivery is available for your selected product.

A device’s international network coverage does not indicate that we ship to those countries.

2. Free Standard Shipping

We offer free standard shipping on all orders accepted for delivery within the United States, with no minimum purchase required.

No promotional code is needed.

3. Order Processing and Delivery Times

Orders are normally processed within 1 business day.

Most orders to the contiguous United States are estimated to arrive within 3–5 business days after the order is placed. This estimate includes both processing and transit time.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Delivery to Alaska, Hawaii, remote locations, and other specially supported destinations may take longer.

Delivery times are estimates, not guarantees. Severe weather, holidays, carrier disruptions, and address issues may cause delays. If your order is significantly delayed, contact us for assistance.

4. Expedited Shipping

If expedited shipping is available for your order, the options, charges, and estimated delivery times will be shown at checkout before payment.

If no expedited option appears at checkout, your order will use standard shipping.

5. Order Tracking

Once your order ships, we will email you a shipping confirmation with tracking information.

Tracking may not update immediately after a label is created. If it remains unavailable or shows no movement for several business days, email cs@pixlumvue.com with your order number.

If your order ships in separate packages, we will provide the available tracking details for each shipment.

6. Shipping Addresses and Order Changes

Please check your delivery address carefully before submitting your order. Include any required apartment, suite, or unit number.

If you need to correct an address or request a cancellation, email cs@pixlumvue.com as soon as possible.

We will try to assist, but changes or cancellations may not be possible once fulfillment has begun or the package has shipped.

7. Taxes and Import Charges

Any applicable sales tax is shown at checkout before payment.

Orders fulfilled from our U.S. warehouses for domestic U.S. delivery do not involve international import clearance for the customer. We do not ask customers to pay import duties or brokerage fees for these shipments.

8. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your package or product arrives damaged, defective, or different from what you ordered, email cs@pixlumvue.com as soon as possible. Reporting visible shipping damage promptly, preferably within 3 days, helps us investigate with the carrier. This is not a separate cutoff for your return or warranty rights.

Please include:

  • Your order number.

  • A short description of the issue.

  • Photos of the product, shipping label, and packaging, when available.

Keep the packaging until we advise whether it is needed for the investigation.

We will arrange an appropriate resolution, which may include a replacement or refund, at no additional cost to you.

9. Delayed or Lost Packages

If your order has passed its estimated delivery window or appears lost in transit, contact cs@pixlumvue.com.

We will work with the fulfillment provider or carrier to investigate and keep you informed. You do not need to complete a separate carrier claim before asking us for help.

If the shipment is confirmed lost, we will offer a replacement at no additional cost or a refund. If a replacement is unavailable, we will arrange a refund.

10. Packages Marked as Delivered but Not Received

If tracking shows delivery but you cannot find your package:

  • Check entrances, porches, parcel lockers, and other possible delivery locations.

  • Ask household members, reception staff, or building management whether they accepted it.

  • Confirm that the delivery address on your order is correct.

If the package is still missing, contact cs@pixlumvue.com promptly. We will help investigate the delivery details and explain the available resolution.

A delivered tracking status does not prevent you from contacting us for assistance.

11. Undeliverable, Refused, or Unclaimed Packages

If a package is returned to us because delivery could not be completed, we will contact you to discuss a refund or reshipment.

If reshipment requires an additional charge because an incorrect or incomplete address was provided, we will explain the cost and obtain your agreement before reshipping. You may choose a refund instead.

If you wish to return a delivered order, please use our authorized return process rather than refusing delivery. This helps us identify your return and process it correctly.

12. Returns and Shipping Charges

Eligible device purchases are covered by our 60-day return policy, including free U.S. return shipping and no restocking fees.

Please contact us before returning a product so we can provide a prepaid label and the correct return address.

Optional expedited delivery charges are generally non-refundable for change-of-mind returns. This does not affect the assistance available for damaged, defective, incorrect, or undelivered orders.

For full details, see our Return & Refund Policy.

13. Contact Us

For shipping questions, address corrections, or delivery assistance:

Email: cs@pixlumvue.com
Operating company: PIXLUMVUE LIMITED
Website: www.pixlumvue.com

We normally respond within one business day.

Our Hong Kong business address is separate from our U.S. fulfillment and return locations. Please do not send returns to the business address unless we specifically instruct you to do so.