60-Day Return & Refund Policy

We want you to feel confident when purchasing from PIXLUMVUE. If your product isn’t right for you, you may return it within 60 days of delivery for a refund.

1. 60-Day Return Period

You have 60 days from the date your order is delivered to request a return.

2. Return Eligibility

We understand that you may need to try the product before deciding whether it is right for you. Products may be opened and reasonably tested.

To qualify for a return:

• The product must not be damaged through misuse, accident, unauthorized modification, or improper handling.
• The device, charging cable, and other included accessories should be returned whenever possible.
• You must provide your order number or another valid proof of purchase.
• The product must have been purchased directly from pixlumvue.com.

Original packaging is preferred but is not required.

3. Free U.S. Returns

We provide free return shipping for eligible orders delivered within the United States.

To request a return, email cs@pixlumvue.com with your order number and a brief description of the reason for your return. Once your request is approved, we will send you return instructions and, when applicable, a prepaid return shipping label.

Please do not send the product back without contacting us first, as this may delay your refund.

For returns from outside the United States, customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

4. No Restocking Fees

We do not charge restocking or return-processing fees for eligible returns.

5. Refunds

Once we receive and inspect your return, we will email you with confirmation.

Approved refunds will be issued to your original payment method within 5–7 business days. Your bank, credit card provider, PayPal, or other payment provider may require additional time to post the refund to your account.

Original expedited shipping charges, if any, are non-refundable.

6. Data Plans and Data Usage

Refunds under this policy apply to the physical device and any data included with the original product purchase.

Additional data plans or top-ups purchased separately are not automatically included in the device return. If you experience a problem with a separately purchased data plan, please contact us so we can review the circumstances and assist you.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at cs@pixlumvue.com.

We will review the issue and arrange an appropriate solution, which may include troubleshooting, replacement, or a refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund after receiving our confirmation:

• Check your bank or payment account again.

• Contact your credit card company or payment provider, as processing times may vary.

• If the refund still does not appear, contact us at cs@pixlumvue.com, and we will assist you.

9. Support After 60 Days

If you experience a problem after the 60-day return period, please contact us. Although the order may no longer qualify for a standard return, our customer service team will do its best to provide troubleshooting and other available support.

10. Contact Us

For return requests or questions about this policy, please contact:

Email: cs@pixlumvue.com