60-Day Return & Refund Policy

We want you to feel confident when shopping with PIXLUMVUE. Try your device, and if it isn’t right for you, request a return within 60 days of delivery.

Eligible U.S. returns include prepaid return shipping, a full refund of the device purchase price, and no restocking fees.

1. Return Period

You have 60 days from the date your order is delivered to contact us and request a return.

This policy applies to devices purchased directly from pixlumvue.com, including devices purchased at a promotional or discounted price. For purchases made through another retailer or marketplace, please request a return through that seller.

2. Return Eligibility

You may open and reasonably test your device before deciding whether to keep it. Original packaging is preferred but is not required.

To qualify for a return:

• Provide your order number or another valid proof of purchase.

• Return the device and its included accessories. If an accessory is missing, let us know when requesting your return.

• The device must not have damage caused by misuse, accidents, unauthorized modifications, or improper handling. Reasonable signs of normal testing are acceptable.

A product that arrived damaged or defective can still be reported for assistance under Section 6 below.

3. Free U.S. Returns

We provide free return shipping for eligible orders delivered within the United States.

Email cs@pixlumvue.com with your order number to request a return. You are welcome to tell us why the product wasn’t right for you, but a change-of-mind return does not require a product defect.

Once your return is approved, we will provide a prepaid return shipping label and instructions identifying the correct return address. You will not need to pay return postage when using the label we provide.

Please contact us before sending your return. Do not send packages to a company or correspondence address unless we specifically identify it in your return instructions.

Pack the device securely and keep your drop-off receipt until your refund is completed. If you cannot use the supplied label, contact us before arranging alternative shipping.

4. Refund Amount and Processing

For eligible returns, we refund the amount you paid for the device, including applicable sales tax. We do not charge restocking or return-processing fees.

If you purchased the device at a discounted price, your refund will reflect the amount actually paid.

Optional expedited shipping charges are generally non-refundable for change-of-mind returns. If we sent an incorrect item or your order arrived damaged or defective, we will cover the costs needed to resolve the issue.

After receiving and inspecting your return, we will email you to confirm the outcome. If there is an issue affecting your refund, we will explain it.

Approved refunds will be issued to your original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the credit.

5. Included Data and Separately Purchased Plans

Using the starter data included with your device does not, by itself, disqualify an otherwise eligible device return. We do not deduct the value of used included starter data from your device refund.

Additional data plans or top-ups purchased separately are not automatically refunded when you return the device. Please contact cs@pixlumvue.com for assistance with these purchases. Refund availability depends on the plan’s terms, activation status, usage, and the service provider’s applicable conditions.

The 60-day device return period does not extend the validity of any data plan.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact cs@pixlumvue.com as soon as possible.

Include your order number, a description of the issue, and photos of the product and packaging when available. We will help arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.

7. Exchanges

If you would prefer a different device, contact us before returning your order. We will help you arrange an eligible return and explain how to purchase the replacement product.

8. Missing Refunds

If you have received our refund confirmation but cannot see the credit in your account, check with your bank or payment provider.

If you still need assistance, email cs@pixlumvue.com with your order number and we will help check the refund status.

9. Support After 60 Days

If you experience an issue after the return period, please contact us for troubleshooting and information about any applicable warranty support.

This return policy does not limit any rights you may have under applicable law.

10. Contact Us

For return requests and refund questions:

Email: cs@pixlumvue.com

We normally respond within one business day.