Shipping Policy

We’re committed to making your PIXLUMVUE order simple, transparent, and reliable. The following policy explains where we ship, estimated delivery times, tracking, and what to do if a delivery problem occurs.

1. Where We Ship

PIXLUMVUE currently ships to addresses within the United States, including all 50 states.

Shipping to APO/FPO addresses and U.S. territories may be available depending on the product and carrier. These destinations may require additional delivery time, and expedited shipping may not be available.

We do not currently offer international shipping through pixlumvue.com.

2. U.S.-Based Fulfillment

Our products are stocked and shipped from fulfillment centers within the United States.

Orders delivered to U.S. addresses do not require international customs clearance, and customers will not be charged import duties or brokerage fees.

3. Order Processing

Orders are generally processed within 1 business day.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day. During peak seasons, promotions, severe weather, or other high-volume periods, processing may take slightly longer.

Once an order has been submitted for fulfillment, we may not be able to change or cancel it.

4. Shipping Methods and Estimated Delivery

Free Standard Shipping

Free standard shipping is available on all eligible U.S. orders, with no minimum purchase required.

Most orders are estimated to arrive within 3–5 business days. Delivery to Alaska, Hawaii, APO/FPO addresses, U.S. territories, rural locations, and certain remote ZIP codes may take longer.

Expedited Shipping

When available, expedited shipping options and their estimated delivery dates will be displayed at checkout. Availability and pricing depend on the destination, product, and carrier.

Delivery estimates are not guarantees. Severe weather, carrier disruptions, holidays, incorrect addresses, and other circumstances outside our control may cause delays.

5. Shipping Charges

• Standard shipping is free on eligible U.S. orders.

• No promotional code is required for free standard shipping.

• If expedited shipping is available, its cost will be shown at checkout before payment.

• Any optional expedited shipping charges are non-refundable after the order has shipped.

6. Sales Tax and Import Fees

Applicable sales tax, if required, is calculated at checkout based on the order and delivery address.

Because eligible U.S. orders are fulfilled domestically, customers will not be charged international import duties, customs fees, or brokerage fees.

7. Address Accuracy and Changes

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at cs@pixlumvue.com. We will make every reasonable effort to update the address, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

If an order is returned to us because the address was incomplete, incorrect, or undeliverable, we will contact you to arrange a refund or reshipment. Additional shipping charges may apply when reshipping an order to a corrected address.

PIXLUMVUE is not responsible for delays or delivery failures caused by incorrect or incomplete address information provided during checkout.

8. Order Tracking

Once your order ships, we will send a shipping confirmation email containing the available tracking information.

Please allow up to 24 hours for the carrier’s tracking system to display movement after the shipping confirmation is sent.

Customers with a PIXLUMVUE account may also be able to view their order status by signing in to their account.

9. Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If the package or product arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery at cs@pixlumvue.com.

Please include:

• Your order number

• A brief description of the issue

• Photos of the shipping box, shipping label, and affected product, when available

We will review the issue and arrange an appropriate solution, which may include a replacement or refund at no additional cost to you.

10. Lost Packages

If tracking has not updated for several business days or the package appears to be lost in transit, contact us at cs@pixlumvue.com. We will work with the fulfillment provider or carrier to investigate the shipment.

If the package is confirmed lost, we will offer a replacement or refund.

11. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location, including entrances, porches, garages, and safe-drop areas.

• Ask household members, neighbors, reception staff, or building management whether they accepted the package.

• Allow until the end of the next business day, as some carriers mark packages as delivered shortly before completing delivery.

If the package is still missing, contact us at cs@pixlumvue.com. We will help review the available tracking information and initiate an investigation when appropriate.

Replacement or refund eligibility will be determined after reviewing the delivery details and the carrier’s investigation.

12. Refused and Unclaimed Packages

If a package is refused, unclaimed, or returned to us because delivery could not be completed, we will process the return after the product is received and inspected.

The product price will be refunded to the original payment method. Shipping or return charges imposed by the carrier may be deducted when the delivery failure resulted from an incorrect address, refusal, or failure to collect the package.

13. Contact Us

For shipping questions, address corrections, or delivery assistance, contact:

Email: cs@pixlumvue.com

We generally respond within one business day.